Contact YoD Care Services - We Are Here to Help
Speak with our friendly team about home care for yourself or a loved one. No pressure, no obligation, just helpful advice and support.
07886 269128
info@yodcareservices.com
Office 3, Sandford Gate, Littlemore, Oxford OX4 6LB
Mon-Fri: 9am - 5pm
We Make Getting Help Easy
We understand that getting in touch about care can feel daunting. Whether you are exploring options for the first time, need urgent help or simply have questions, we are here to make the process as easy and comfortable as possible.
Call Us - Speak to a Real Person
07886 269128
Calling is often the quickest way to get information and discuss your situation. When you call during office hours, you will speak to a real person from our team, not a call center or automated system.
When you call us:
- We answer calls promptly during office hours
- You speak to knowledgeable staff who can help immediately
- We listen to your situation without rushing
- There is no pressure or obligation whatsoever
Monday to Friday: 9am to 5pm
Outside hours? Leave a message and we will return your call the next working day.
Email Us - Send Your Enquiry Anytime
info@yodcareservices.com
Email is perfect if you prefer written communication, want to send information in advance or are contacting outside office hours.
When you email us:
- We respond within one working day (usually much faster)
- You can explain your situation in detail
- You can attach relevant documents if helpful
- You have a written record of the conversation
What to include in your email:
- • Your name and best contact number
- • Brief description of who needs care
- • Type of care you are interested in
- • Your location (town or postcode)
Visit Our Office - Meet Us Face to Face
Our Office:
YoD Care Services
Office 3, Sandford Gate
Sandy Lane West, Littlemore
Oxford, OX4 6LB
Hours: Monday to Friday: 9am to 5pm
Many people feel more comfortable discussing care face to face. You are very welcome to visit our office. We recommend calling ahead to arrange an appointment.
What happens during an office visit:
- We meet in a comfortable, private space
- You tell us about your situation and needs
- We explain our services and answer questions
- There is absolutely no pressure or obligation
Online Enquiry Forms - Quick and Convenient
Complete one of our online enquiry forms and we will contact you at a time that suits you. Forms are quick to complete and you can do it in your own time.
We have specific forms for:
- •General care enquiries
- •Requesting a free care assessment
- •Urgent or immediate care needs
- •Hospital discharge support
- •Careers and job applications
- •Professional enquiries and partnerships
After you submit a form: We review it promptly (usually same day), call you at your preferred time and discuss your needs in detail.
A Clear, Simple Process with No Pressure
We understand that contacting a care provider can feel overwhelming. Here is exactly what happens when you get in touch, so you know what to expect.
Initial Contact and Conversation
You contact us by phone, email, office visit or online form.
- •We have a friendly, informal conversation about your situation
- •We ask questions to understand who needs care and what support might help
- •We discuss any specific concerns or challenges
- •This conversation is completely pressure-free
- •Duration: Usually 15 to 30 minutes
Arranging a Free Assessment
If care services would be beneficial, we offer to arrange a free, no-obligation assessment.
- •A comprehensive discussion at your home or preferred location
- •We learn about care needs in detail and understand the person needing care
- •We assess the home environment and explain our services thoroughly
- •Duration: Typically 45 to 90 minutes
- •Cost: Completely free with no obligation
Receiving Your Personalized Care Plan
After the assessment, we create a detailed care plan specifically for your situation.
- •Exactly what support would be provided
- •How often visits would occur and what would happen during each visit
- •Which staff qualifications are needed
- •Cost information and start date options
- •You have time to consider - no pressure to decide immediately
Making Your Decision
You decide whether to proceed. This is entirely your choice with absolutely no pressure.
- •If yes: We begin matching you with appropriate carers and arrange introductions
- •If no or want to wait: That is absolutely fine - contact us again if circumstances change
- •Take all the time you need and call or email with any additional questions
- •We remain available if you have questions later
Care Begins
When you are ready for care to start.
- •You meet your matched carers before care begins
- •Care starts on the agreed date
- •Your care coordinator stays in close contact
- •Regular reviews and ongoing support
- •We adapt care as needs change
The entire process is designed around what works for you, at your pace, with no pressure.
Choose the Form That Best Fits Your Situation
We have created specific enquiry forms for different situations. Choose the one that best matches your needs.
General Care Enquiry Form
Use this form if you want general information about our services or are in the early stages of exploring care options.
Find Us Easily
Our office is conveniently located in Littlemore, Oxford
YoD Care Services
Office 3, Sandford Gate
Sandy Lane West, Littlemore
Oxford, OX4 6LB
By Car
From Oxford City Center:
- Head south on Abingdon Road
- Continue through Kennington
- Turn onto Sandy Lane West
- Sandford Gate is on your right
Approximate journey time: 15 minutes
From A34:
- Take exit for Oxford/Abingdon
- Follow signs toward Oxford
- Turn onto Sandy Lane West in Littlemore
Parking: Free parking is available at Sandford Gate. Disabled parking spaces are available close to the building entrance.
By Public Transport
Several bus routes serve Littlemore with stops within walking distance of our office.
Services from Oxford city center, Cowley, Blackbird Leys and Abingdon.
Check Oxford Bus Company or Stagecoach websites for current timetables.
By Bicycle
Bicycle parking is available at Sandford Gate.
Accessibility
Fully wheelchair accessible with level access, wide doorways and accessible facilities.
Emergency Contact Information
For existing clients with urgent care issues outside office hours
24/7 Emergency On-Call Support
For existing clients only
If you are an existing client with an urgent care issue outside office hours, we have 24/7 emergency on-call support. The emergency on-call number is provided in your care documentation pack.
Cannot find the emergency number? Check your welcome pack, care plan documentation, or the contact card left by your care coordinator. If you genuinely cannot find the emergency number and have an urgent issue, call the main office number (07886 269128) and follow the voicemail instructions for emergency contact.
Emergency support is for genuine emergencies only.
When to Use Emergency On-Call
- •Carer has not arrived and you cannot reach them
- •Emergency situation with the person receiving care
- •Urgent change in care needs
- •Safeguarding concern requiring immediate attention
- •Any genuine emergency that cannot wait until office hours
What is NOT an Emergency
- •Routine care plan changes
- •Administrative queries
- •Billing questions
- •General information requests
- •Non-urgent scheduling changes
- •Questions that can wait until morning
Important Safeguarding Information
If you have concerns about abuse, neglect or harm to a vulnerable adult:
Oxfordshire Adult Safeguarding:
Phone: 0345 050 7666
Available: Monday to Thursday 8:30am to 5pm, Friday 8:30am to 4pm
Email: socialandHealthcare@oxfordshire.gov.uk
Out of hours emergency: 0800 833 408
If someone is in immediate danger, call 999.
Connect With Us Online
Stay updated with news, tips and information from YoD Care Services
Leave a Review
If you are an existing client or family member, we would be grateful if you would share your experience.
Leave a review on:
- •Google My Business
- •Globe
- •Care Home Reviews
- •Reviews directly to the CQC
Sign Up for Our Newsletter
Receive occasional updates including care tips, information about our services and health and wellbeing information.
We respect your privacy. We will never share your email and you can unsubscribe anytime.
Your Questions Answered
Common questions about contacting YoD Care Services
Have other questions about contacting us? Just call and ask.
What People Say About Us
Reviews and testimonials from our clients and their families
"From the first phone call, YoD Care Services were professional, compassionate and genuinely helpful. They listened carefully to Mum's needs, arranged an assessment within days and the care has been outstanding. I cannot recommend them highly enough."
Sarah T.
Daughter of client in Headington
"When Dad came out of hospital needing urgent care, YoD responded incredibly quickly. They had carers in place within 48 hours and made a very stressful situation manageable. The care coordinators kept us informed every step and the carers are wonderful with Dad."
James M.
Son of client in Cowley
"I was nervous about asking for help but the team at YoD made it so easy. The person I spoke to on the phone was kind, patient and never made me feel pressured. The whole process has been straightforward and the care is exactly what I needed."
Margaret P.
Client in Oxford
Take the First Step Today
Whether you are certain about needing care or simply exploring possibilities, we are here to help with information, advice and support. There is no obligation and no pressure ever.
Every journey with YoD Care Services begins with a simple conversation. We are here to listen, advise and help.
Phone
07886 269128
info@yodcareservices.com
Visit
Littlemore, Oxford
Hours
Mon-Fri: 9am-5pm
We look forward to hearing from you and helping you or your loved one live independently at home with the support needed.